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One delivery layer. Multiple providers. Unified outcomes.

Multi sourcing integration, program management, and federal scale service delivery under one SLA, one service catalog, and one accountable lead.

01How we deliver

Integration discipline,

Federal programs aren't deployed once and forgotten. Our delivery engine spans MSI integration, ITIL aligned operations, and surge support measured, instrumented, and ML5 appraised.

ITIL v4
Service management
PMP
Program leadership
ML5
CMMI delivery discipline
MSI
Multi sourcing pattern
Accelerating mission success·
Safeguarding citizen privacy·
Securing the future·
Integrity at our core·
Accelerating mission success·
Safeguarding citizen privacy·
Securing the future·
Integrity at our core·
Accelerating mission success·
Safeguarding citizen privacy·
Securing the future·
Integrity at our core·
02Capabilities

Deliver, in seven threads.

Each capability below is a delivery surface click any title to deep link a briefing request, or jump straight to /contact.

04.01

Multi Sourcing Integrator (MSI)

End to end integration across providers.

Cloud, software, infrastructure, and managed service providers orchestrated through one service catalog, one set of SLAs, and one throat to choke when something breaks.

04.02

Program Management

PMP/PgMP leads, EVM grade reporting.

Kickoff through close out with the earned value discipline contracting officers actually expect. Risk registers that change. Status that means something.

04.03

Service Delivery

ITIL aligned operations across federal estates.

Service desks, problem management, change advisory boards none of it cosmetic. We instrument the operations and surface the signal that actually drives improvement.

04.04

Data Center Operations

Government data centers, classified to unclassified.

Tier III/IV facilities, hybrid cloud bridging, and 99.98% historical mission availability. Cleared engineers on the floor, with documentation that holds up to inspection.

04.05

Workforce Scaling

AI driven talent acquisition and rapid scaling.

BION's Talent Management module uses ML to automate resume screening, capability evaluation, and cultural fit then designs personalized onboarding paths. Cleared developers, engineers, and analysts integrated and delivering from day one.

04.06

Enterprise Support

Tier 1/2/3 and white glove VIP coverage.

Field service across CONUS, OCONUS, and forward deployed locations. The same engineers who built it are the engineers who answer the page at 0300.

04.07

Managed Services

Cloud, security, applications under SLA.

Measurable service levels, quarterly value engineering reviews, and a managed estate that gets faster, cheaper, and more secure year over year.

04.08

Quantum Computing

Quantum readiness, optimization, and post quantum security.

We help federal programs get quantum ready assessing where quantum and quantum inspired optimization move the needle, and migrating cryptography to NIST post quantum standards before the harvest now decrypt later threat catches up with the mission.

Stack · partners · integrations
AWS
Microsoft Azure
Google Cloud
Splunk
Palantir
ServiceNow
Databricks
Snowflake
CrowdStrike
Okta
HashiCorp
Elastic
AWS
Microsoft Azure
Google Cloud
Splunk
Palantir
ServiceNow
Databricks
Snowflake
CrowdStrike
Okta
HashiCorp
Elastic
“

BI rebuilt our service catalog and our SLA reporting in the same quarter. The MSI model gave us one place to look for the first time we had a real time picture of what the providers were doing.

Federal Service Delivery lead · Defense enterprise customer · MSI integration
03Operations stack

Tooling we run

The platforms behind a working multi sourcing integration model.

Service mgmt
ServiceNow ITSM/ITOM
Delivery
Jira / Confluence
Workplace
Microsoft 365 GCC/GCC H
Contact center
Genesys / Twilio
Reporting
Power BI / Tableau
On-call
PagerDuty / Opsgenie
PRHow we deliver

From transition to

Six steps from MSI transition through steady state operations and value engineering.

  1. Step 01

    Discovery & inventory

    Service catalog audit, provider inventory, SLA baseline review the diagnostic that prevents transition surprises.

  2. Step 02

    Catalog rebaseline

    Rewrite the service catalog to actually reflect what providers do and what customers consume under one taxonomy.

  3. Step 03

    Onboarding

    Sequence provider onboarding, sign joint operating agreements, and instrument SLA reporting from day one.

  4. Step 04

    Steady state ops

    ITIL v4 service management with cleared support, problem management, and a change advisory board that actually meets.

  5. Step 05

    Quarterly business review

    QBRs with EVM grade reporting, SLA scorecards, and a real list of what's getting better and what isn't.

  6. Step 06

    Value engineering

    Annual value engineering reclaim cost, retire unused services, and reinvest the savings in capability.

WUWhy us · Deliver

Four reasons MSI

What makes BI's delivery practice different from the typical body shop GovCon model.

D.01

MSI pattern, not a buzzword

We sit across the providers and stitch them into one accountable service catalog not a vendor that just adds another logo to the integration diagram.

D.02

ITIL v4 with teeth

ITIL service management with cleared engineers actually running it. Service desks, CABs, and problem management that aren't ceremonial.

D.03

EVM grade reporting

Earned value reporting at the cadence contracting officers actually use not vanity dashboards with green lights.

D.04

Workforce surge

Cleared bench surges in days, not quarters across TS/SCI, polygraph, and CI poly tiers.

DVWhat you receive

Delivery artifacts that

Every delivery engagement produces these as governance and operational outputs.

  • Service mgmt
    Service catalog (rebaselined)
  • Reporting
    SLA scorecards
  • Operations
    Operating runbooks
  • Program mgmt
    EVM reports
  • Program mgmt
    Risk register
  • Transition
    Provider onboarding kits
  • Governance
    QBR briefing decks
  • Past performance
    CPARS aligned narratives
CSAnonymized snapshots

Delivery engagements

Three program shapes from BI's delivery portfolio.

L.01 · DefenseDefense enterprise

MSI rebuild from another vendor.

Took over MSI from an incumbent in a 90 day transition knowledge transfer, runbook capture, SLA baseline rebaselining, and provider re onboarding in one window.

90 days
Transition window
0
SLA breaches in cutover
Rewritten
Service catalog Δ
L.02 · CivilianFederal civilian agency

Enterprise support overhaul.

Rebuilt Tier 1/2/3 support across a multi region federal estate. Service desk, problem management, and white glove VIP support stood up under one accountable lead.

+38%
First-call resolution
+24
VIP NPS
Cleared
Ticket backlog
L.03 · DefenseDefense customer

Data center operations + hybrid bridge.

Operated a government data center across classifications while bridging hybrid cloud workloads under a unified change management discipline.

99.98%
Availability (12mo)
0 critical
Audit findings
Yes
Cleared on-floor
04Deliver FAQ

MSI and service

Q.01What is a Multi Sourcing Integrator (MSI)?+

An MSI sits across cloud, software, infrastructure, and managed service providers and stitches them into one accountable service catalog, one set of SLAs, and one operating cadence so the customer doesn't have to be the integrator.

Q.02Can you take over an existing MSI from another vendor?+

Yes. We run a 60 90 day transition framework knowledge transfer, runbook capture, SLA baseline rebaselining, and provider re onboarding designed to land a clean handover.

Q.03How do you measure delivery quality?+

Earned value reporting, monthly SLA scorecards, quarterly value engineering reviews, and CPARS aligned narrative reporting. The metrics that contracting officers actually read.

Engage Deliver

Run your enterprise like a delivery engine.

Send the service catalog, the vehicles, and the SLA targets. We'll come back with an integrated delivery plan and a cleared bench to run it.

Talk to delivery